Hotel Am Augustinerplatz Köln

I am very happy that I stayed in this hotel during New Year. Neat rooms with all essential comfort and great breakfast service in the morning. Easy access to the city centre and plenty of parking possibility in the immediate surroundings. When you want to eat something you can just leave the hotel and go to the Italian style bistro place next door. I advise this hotel to all . If there is one thing , please mention that the next door gym and swimmingpool is only from 16 years of age. My children where fairly disappointed about this and it would have been simple just to note on the website since I have also calculated the price I paid on these extra features .

During my stay at this hotel, I was thoroughly impressed with the exceptional service provided by the staff. Their commitment to ensuring guest satisfaction was evident from the outset. In particular, the manager, Dennis, stood out for his dedication and attentiveness. His leadership seems to set the tone for the entire team, as every staff member I encountered was courteous and eager to assist.

The only characteristic for a 4-star hotel of this property is its price. I can't believe this is an Expedia VIP property, really feels like three-star hotel from the FRG times. *Check-in: the self-check kiosk asked me to pay my reservation in order to complete the process, despite the fact the my booking was prepaid through expedia. I needed to ask for refund at the reception desk. I got my money back immediately, but still it was not a nice experience at all. *Rooms: small but rather clean. No kettle or even a drinking glass. The glass door of the shower was leaking and after I took a shower the floor was flooded. The floor towel did not help. *Expedia perks: At the time I made my reservation, and being a platinum Expedia member, I was promised a bottle of sparkling wine at check-in, plus a free access to hotel's swimming pool. After I asked for the wine, it was delivered to my room; still, no access to the pool was given. *Breakfast was the most disappointing thing. The website of the hotel (https://www.hotel-am-augustinerplatz.de/breakfast/?lang=en) says that on Sat and Sun the breakfast is served till 11:30, but I was denied access at exactly 11:00 by the staff in the breakfast area. I managed to get to the coffee machine and to make an espresso, but was asked to leave. I reported that immediately to the hotel's reception, and the lady working there politely said that the behavior of her colleagues wasn't professional. Still, I did not get even an apology of any sort.

Upon arrival, the lady at the reception told me that they had to cancel my booking due to a damage in the water pipes. It was an unpleasant experience to hear that after driving 3 hours. I was planning to rest in the hotel at night after visiting the Christmas Market. Considering that I made the reservation 4 months before my trip ( a non refundable one via Booking), I expected to be offered another room or at least to be directed to another hotel. I asked the lady whether they were going to take any responsibility or not, she claimed that they were not responsible. She told me to contact Booking. That is probably the way to resolve things, but it didn't really feel nice at all. Anyways, I drove 3 hours back to my home in the evening. It would have been a real disappointment if I were coming from far away via plane.

We stayed at Hotel am Augerstinerplatz for two nights between 21.09.23 and 23.09.23. The check-in was quick and the receptionist was professional and gave us clear information regarding the parking and amenities. We stayed in a "Tiny Kölsch" double-bed room. As we were traveling with a baby, we were intially concerned that the room would not be large enough to fit our collapsable cot, however there was more than enough space. The only thing the room lacked was a kettle to prepare bottles. That was no major issue however as we had enough ready-to-drink bottles. Breakfast was included in our reservation. The breakfast room was well stocked with an assortment of breadrolls, croissants, deli-slices, cheeses, fruits, boiled and scrambles eggs, bacon, and cereals. Tea and coffee were also included and the coffee machine was high-quality. The absolute star of our stay was the gentleman responsible for breakfast service, Elton. From the moment we entered the breakfast room Elton greeted us with a smile and after taking our breakfast vouchers and room number he guided us to the dining room and immediately offered to bring us a highchair for our son, which was a great help. The same was the case for our second morning. Thank you Elton and team at Hotel am Augestinerplatz, you made our stay a delight.